Australia’s 3G shutdown: Is your phone or medical device ready?

Australia’s 3G shutdown: Is your phone or medical device ready? 📱📡

As of October 28, 2024, Australia’s major telecommunications providers – Telstra and Optus – will officially shut down their 3G networks, potentially leaving some devices unable to make calls, including to emergency services. This change could affect people over 60, particularly those using older mobile phones, medical alert devices, or monitored alarms still relying on 3G. It’s crucial to check if you or a loved one could be impacted.

Telstra also suggests that if you’re using a device that was set up for another country (i.e. you bought it overseas, it was imported, or it’s second-hand and you’re not sure where it’s from), it may have patchy coverage when 3G closes.

What is happening with the 3G network?

3G networks are being phased out to focus on newer 4G and 5G technologies, which offer better coverage, faster speeds, and improved reliability. However, this shutdown could have serious consequences if you are still using a 3G-only phone or other connected device.

Initially, 740,000 devices were identified as relying on 3G. Thanks to efforts by the telcos, this number has dropped to around 60,000 devices. However, even one device left disconnected could pose risks, particularly for older Australians who may depend on medical alarms or personal safety devices.

Who is affected by the shutdown?

• Older phones: Any mobile phone that doesn’t support 4G or 5G networks will stop working for calls and texts.
• Mobiles purchased from overseas: The network’s main 4G frequency is band 28 (B28)/700MHz. But in many countries, this frequency isn’t used for 4G, so phones aren’t configured to use it.
• Medical devices and alarms: Some emergency alert systems or monitored medical alarms might also stop functioning. If you or someone you know has one, it’s important to confirm whether it will still work after the shutdown. See list below.
• Travelers and regional residents: People living in remote areas who rely on older phones as backups may need to upgrade their devices to stay connected in emergencies.

Communications Minister Michelle Rowland emphasised the importance of checking devices and encouraged family members to assist loved ones. She urged Australians to contact those who may be using older phones or medical alarms and help them transition to 4G-compatible equipment.

Devices that could be affected

As stated on the TGA Department of Health and Aged Care website, not all devices will be affected. Older devices that rely exclusively on 3G for data transmission or to make calls are more likely to be at risk. There will be no data, texts, calls, or even the ability to contact triple-0 if you’re on the 3G network. This change also affects some 4G products that still rely on 3G services to make emergency calls.

Newer devices that use Wi-Fi, 4G, 5G, or Bluetooth for calls and data transmission are not expected to be impacted.

Some of the devices regulated by the TGA that may be impacted by the 3G network closure include:

• Monitoring devices for cardiac resynchronisation therapy (CRT)
• Pacemakers, implantable cardioverter defibrillators (ICD)
• Glucose data transmitters
• Continuous Positive Airway Pressure (CPAP) therapy machines
• Telehealth devices
• Wearable health monitors
• Portable automated external defibrillators (AED)
• Other medical devices that rely on 3G network

Other products not regulated by the TGA but may also be impacted by the 3G network shutdown include:

• Personal safety pendants
• Fall detection systems
• Home security alarms
• GPS tracking devices (for elderly or vulnerable individuals)
• Smartwatches with emergency features
• Non-medical alert systems
• Automated medication dispensers
• Basic emergency response devices
• Mobile communication devices used by care providers

Why are telcos shutting down 3G?

The shutdown is essential for improving mobile services across Australia. The 4G and 5G networks offer better signal reach, lower congestion, and faster speeds—particularly helpful during emergencies, when reliable communication is crucial. Shutting down 3G allows providers to reallocate resources to these newer networks, enhancing their quality and coverage.

How can I check if my device is compatible?

If you’re unsure whether your phone will work after the 3G network is switched off, Telstra and Optus have made it easy to check:

• Text “3” to 3498. You’ll receive a message confirming if your phone is ready for the transition. See below example.
• Contact your provider: If you have a medical alarm or other monitored system, reach out to your service provider for confirmation and assistance with upgrading.

What should you do if your device isn’t compatible?

• Upgrade your phone: If your current mobile only works on 3G, it’s time to upgrade to a 4G or 5G-capable phone. There are plenty of affordable options on the market.
• Check medical devices: If you use a personal safety or medical alarm, contact the provider to ensure it will continue working or arrange for an upgrade.
• Ask for help: Don’t hesitate to ask family members, friends, or your telco’s support team for assistance with checking or upgrading devices.

Plan ahead to stay safe

If you or someone you care about still relies on older 3G devices, it’s important to act now. The October 28 deadline is just around the corner, and having a working phone or alarm could be critical during an emergency. By taking the time to upgrade your devices, you’ll ensure that you remain connected, safe, and ready for whatever lies ahead.

For more information or assistance, contact Telstra, Optus, or your medical alarm provider today. You can also read Telstra’s article on the shutdown and information on medical devices on the TGA Department of Health and Aged Care website.

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